USEFUL INFORMATION

Utilities & Council Tax

In a rented property, unless otherwise agreed, tenants are responsible for council tax, all utilities such as water, electricity, gas, broadband, and TV licenses. So once you have moved in please ensure that you register with the utility suppliers and Local Authority as soon as possible

Trueman Estates partner with a range of utility providers and are able to offer you hand-picked deals on broadband and media packages, as well as great prices on other time-saving products and services - so your new home is ready from day one.

Paying Your Rent

Your rent should be paid in full and on time, in accordance with your tenancy agreement. 

Our preferred method of payment is by standing order or bank transfer. Please contact us to obtain the correct bank details or alternatively, a printed mandate can be sent to you.

If you have any difficulty paying your rent during your tenancy please contact us as soon as possible.

Maintenance & Repairs

If you have any maintenance issues whilst renting a property you must inform Trueman Estates or your landlord immediately. Failure to do so may mean that you are held partially responsible should the delay result in added deterioration.

If your property is managed by Trueman Estates and you need to report any maintenance please visit our dedicated maintenance page by clicking here.

To download our tenants guide to maintenance and repairs please click on the button below.

Condensation & Mould in Your Home

Finding condensation in your home is a common issue for many tenants across the UK and yet it is relatively simple to solve the problem and prevent it from coming back.

Please click the button below to download our guide to understanding and controlling condensation and mould in your home.

Moving Out of Your Property

When vacating a property at the end of your tenancy you should make an appointment with the office to meet at the property on your final day.

All personal possessions should be removed prior to the check-out and the property must be clean and ready for the check-out inspection including the return of all keys.

Please click the button below to download our guide to vacating your property.