TRUEMAN ESTATES PRIVACY POLICY

Introduction

Trueman Estates are a Lettings and Property Management Agent and this Privacy Notice explains how we use the information we collect about you when you register or make an application through this office. We are committed to comply with the requirements of all applicable data protection laws and to ensure all our partners and employees comply with the legislation.

For the purposes of the legislation the data controller is Trueman Estates Ltd, trading as Trueman Estates of 224 - 226 Court Oak Road, Harborne, Birmingham, B32 2EG

What information we collect about you and how we use it

We collect information about you when you complete an application form to let one of our properties or when you register your property to let and/or manage through our Agency. You may also give us personal details by communicating with us by phone, email or otherwise. In addition, we may collect further information, (for example, proof of identity and nationality, details of your employment, current residence and energy suppliers, information from your accountant) as necessary to provide our services and to deal with your queries.

The data we collect and the way we use that data is detailed below.

• Personal data collected in connection with the Tenant’s application including: 
• Full name, address, previous addresses, employer’s details, accountant details if self-employed, pension provider, date of birth, driving license no, national insurance no, marital status, contact details- phone and email, benefits details, criminal convictions, county court judgements, bankruptcy proceedings, next of kin details, current and previous landlords.
• Credit searches, references from both previous landlords and employers, bank statements, guarantor’s details, letters/ mail from clients, utility companies etc
• Other personal data such as bank account details, paid/unpaid rent.
• Other documents required to confirm legal status and to demonstrate that there is a right to rent

This personal data is used to process your application, ensure your suitability as a tenant, confirm your legal status as a tenant and demonstrate there is a right to rent, comply with our legal obligations, and to provide you with our services in relation to lettings and property management

We share this data for the above purposes with the following

• HomeShift Energy (our Utility Management Partner)
• Alto (our software programme)
• Block Management Companies
• Accountants, lawyers and other professional advisers
• Landlords
• Contractors, sub-contractors and other service providers
• Office staff
• Credit Referencing Agencies
• Debt Collection Agencies
• Tracing Agents
• New/previous landlords/agents
• Employers
• Any other referees
• Utility Companies
• ISCD
• Account Number Modulus Checker
• Third party tenancy database providers, such as Insurance Database Services Limited

Personal data relating to Landlords including:

Full details of the landlord, including address, contact information, bank details, all information regarding the property including utility suppliers, risk assessments, service contracts.

This personal data is used in processing your registration, providing you with appropriate information and in connection with the provision of services in relation to lettings and property management to both landlords and tenants

We share this data for the above purposes with the following:

• HomeShift Energy (our Utility Management Partner)
• Alto (our software programme)
• Block Management Companies
  
• Barclays Bank
• Company accountant, lawyers and other professional advisers
• Contractors, subcontractors and other service providers
• Tenants
• Office Staff
• Utility Companies  

Personal data contained in documents relating to the properties and the provision of services to landlords and tenants including:

• Documents relating to the property such as Gas safety certificates, PAT tests, Electrical Condition Reports all of which may contain personal data.
• Records relating to the tenancy including records relating to any breaches of the agreement or non-payment  

This personal data is used in connection with providing our services in relation to lettings and property management to both landlords and tenants.

We share this data for the above purposes with the following:

• Landlords and Tenants
• Contractors, sub-contractors and other service providers
• Block Management Companies
• Office staff
• Alto
• Accountants, lawyers and other professional advisers
• Utility Companies  

Lawful Justification

Our lawful basis for processing this data is that it is necessary to allow us to perform our contractual obligations or that it is necessary for our legitimate interests.

Disclosure

We may pass your personal details to organisations and persons in connection with our business and where we are required to by law. For example, credit reference agencies and other companies for use in credit decisions, fraud prevention and to pursue debtors, the land registry, debt collection agencies, utility companies and government agencies if we are under a duty to disclose or share your personal details in order to comply with any legal obligation or to defend or exercise our legal rights.

In addition, we may pass your personal details to our agents and sub- contractors including our Utility Management Partner, Homeshift, who will attend to the continuity of energy and service supply. They in turn may pass your personal details on to selected third party service providers to enable them to provide you with energy and other utility services that you request.

Marketing

We also use your personal details to:

• Tell you about other goods and services that we offer that are similar to those that you have already asked us to provide or have enquired about
• To provide you or permit selected third parties to provide you with information about goods or services we feel may interest you by email or post. Those third parties include Homeshift and Homeshift’s preferred energy and other utility suppliers. For those purposes, “Utilities” includes Gas, Electricity, Water, Council Tax and Telecommunications.

Data Retention

We delete data in accordance with our record retention policy which aims to ensure we only hold data for as long as necessary for the lawful purposes for which the data is processed.

Access to the data held by us or raising a concern

Under the 1998 Act and GDPR you have certain rights including the right to: 

• Be informed how we use your personal data (as set out in this Privacy Notice)
• Access certain information held about you. You can expect a response within 1 month of a request.
• Restrict processing in certain circumstances
• Object, rectify, block in certain circumstances
• Erasure, or right to be forgotten where there is no compelling reason for continued processing of personal data
• Data portability
• Not be subject to certain decisions based solely on automated decision making  

Please send any requests or concerns regarding the data we hold to: info@truemanestates.co.uk